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Refund policy

Refund policy

We take pride in offering a hassle-free returns and exchange policy for your utmost satisfaction. Here's an overview of our customer-friendly process:

Returns:

  • Return within 10 days of purchase.
  • Ensure the product is in original condition with accessories.
  • Proof of purchase not mandatory but helps.
  • Initiate return request on order page or contact customer service.

Exchanges:

  • Exchange for size, color, or model.
  • Follow return guidelines.
  • Contact customer service to request exchange.

Easy Process:

  • Customer service will guide you.
  • Securely package and ship the product.
  • Refund or exchange upon receipt and inspection.

Refund or Exchange Resolution:

  • Refund within 4-5 business days.
  • Prompt processing for exchanges with tracking information.

Exceptions:

  • Customized door and window Net orders cannot be returned or exchanged.

If you are a registered customer on our website, you can initiate the return request on the order page OR simply contact our customer service team (@6366110699 Monday to Saturday 9 AM to 6 PM) to initiate the return process. 

We're committed to your satisfaction. Contact our customer service team for any questions or concerns. Thank you for choosing us!